Byzantium

I've enjoyed the Byzantium for years and years! The staff has ALWAYS been nice and helpful and welcoming, and I have never had any problems with them at all. Byzantium has all kinds of beads and findings and ah! it's heaven to enjoy for…

I really like Byzantium! I never really noticed that the employees weren't very friendly. I usually just go in looking around and if I had a question they were able to help me. They seemed really friendly to me. You can spend a lot of…

I totally agree with some of the comments about the staff. They never come down out of their space behind the counter to help, rarely smile, and the store never has sales. I go out of my way to avoid this store.

It is too bad that this store has piss-poor customer service. I want to support local business, but I will probably purchase beads from nice people next time.

We had just purchased $30 worth of beads when we discovered that one of the beads was not the one we wanted. We asked to switch it with a different one (about 40 seconds after completing our purchase) and were rudely informed that that…